Find your provider
The Everett Clinic video consultations require the VSee application. The application should begin downloading shortly. If it does not, please click here to start the download. Please install VSee application from Google Play Store. IMPORTANT: After installation, do not launch the VSee application, return to this page to proceed.
VSee also works on the iPhone, iPad, and PC. Group video calls, screen sharing, and instant messaging work between Mac, iPhone, iPad and PC. File transfer works between Mac and PC. Note, an account is required to use VSee. Signup is free and easy, and can be initiated from within the app. You can also use your existing VSee account. VSee Clinic is a simple, secure way for you to hold a telehealth consultation with your provider from anywhere. VSee Clinic allows HIPAA-compliant chat and video calls. It’s encrypted, so your patient health data is secure. Seeing your doctor is easy with VSee Clinic. You can schedule an consultation or “walk in” without an appointment. You can also make credit card payments, review your. VSee will launch automatically when installation is complete. Click 'Run' if prompted. When VSee launches, log in and start connecting with your friends. VSee should start downloading within seconds. If it doesn't, please click here.
Frequently Asked Questions (FAQs)
I can’t find my doctor or provider in the directory. What do I do?
If you need VSee Messenger app, please go to the next question “My provider asked me to download VSee” for download links and instructions.
Otherwise, please contact our support team with your provider’s full name.
You may also want to ask your provider to re-send you a visit invite via email or SMS (remember to check your junk mailbox in case the invite landed there).
My provider asked me to download VSee
Your provider is most likely referring to our VSee Messenger video chat app. Download the app by choosing your link option below:
- Not available on Linux or Chromebooks
To connect with your provider, you may need to add them as a contact. Here is a step-by-step guide or watch the following 1-min video below:
If you know you need the VSee Clinic for Patients mobile app. Please choose below to download:
How do I sign up for a VSee Messenger account?
You may sign up for an account here: https://my.vsee.com/signup
What’s my VSee username/ID and password?
Your VSee username is the email address you used when you signed up for an account.
In case you forgot your password, you may reset it here.
How do I log in?
For VSee Messenger users, please visit this link for a step-by-step guide.
For VSee Clinic (Waiting Room) users, go to your provider’s clinic URL and click the Login button on the upper right corner of your window.
If you are using the VSee Clinic mobile app, log in using your registered email and password.
Do I need to pay to use VSee?
Patients do NOT need to pay for anything when downloading/using our apps. Please be advised that consultation fees are different for each provider. You will need to contact your provider directly regarding their fees.
If you are being redirected to a payment page when you download the app, please contact our support team.
I have a room code but I want to use a laptop for my visit.
VSee Clinic room codes can only be used with the VSee Clinic mobile app. If you wish to use your laptop for your video visit, you will need to get your provider’s Clinic URL. Your provider will usually send it to you via email or SMS. It will look like:
provider-name.vsee.me/u/my-provider
Simply click the link or type it into your browser to go to their virtual clinic.
My audio and video are not working. What do I do?
1. For VSee Messenger, you may
- Run a guided audio/video check here or
- Follow manual instructions in this link.
2. For VSee Clinic,
- Run a guided computer/device check here or
- Follow this step by step guide.
If you are still having problems with your camera, mic or speaker, contact us at help@vsee.com
I’m using Chromebook. Where can I download VSee App?
You do not need to download VSee if you are using a Chromebook*. Simply go to your provider’s Clinic URL by clicking (or cutting and pasting) the link you were sent. Be sure to use Chrome.
Please see our current system requirements and specifications here.
*If your provider wants you to download VSee Messenger, VSee currently does not support Chromebook (Chrome OS) or Linux devices.
I have the app on my phone but I want to use my laptop for the telehealth visit. Is that possible?
Yes.
1. For existing VSee Messenger users, you just need to download VSee Messenger using the following link and follow setup instructions:
2. For VSee Clinic (Waiting Room) users, you just need your provider’s Clinic URL that looks like this:
provider-name.vsee.me/u/provider-name
Click the link or type it in your browser to go to their virtual clinic and click “Enter Waiting Room”
There is no need to sign up for a different account in either case. You just need to input the same username (your email address) and password you are using for your mobile apps.
For more information, please check these documents for common questions and troubleshooting tips.
If you still need don’t know what to do, please contact our support desk and we will help you to get started.
VSee Messenger
1-Min Tutorials (PC)
Direct links below:
VSee Clinic supports even the most complex workflows
SIMPLE PATIENT EXPERIENCE
Create your clinic to give patients experience you want
- Invite patients to your branded waiting room by email or website button
- Allow walk-ins and/or scheduled visits
- Customize intake forms – whether it’s 2 lines or 2 pages
- Check wait times and see who’s ready from the patient queue
- Show educational videos or articles as patients wait
- Collect online credit card payments
- Always have live chat support on hand
- See patients 1-on-1 or in a group
- Add in remote family members, interpreters, and other care team members on the fly
- Share and annotate images, documents & websites as though you were face-to-face
- Send files by dragging and dropping to video
- Live stream digital peripherals such as otoscopes and dermatoscopes
- Have patients self-schedule follow-up visits
- Send auto-confirmations and reminders via email & SMS
- Let patients immediately review their visit notes & attachments
- Get instant feedback with a post-visit survey
- e-Prescribe medication
Engage patients in their everyday health goals. Have them:
- Set personal health and wellness goals with their care team
- Track their own progress with wellness device data from Fitbit, wireless scales, blood pressure cuffs, etc
- Share their food diary, mood chart, or other wellness charts
- Securely message their questions or just share vacation photos
- Setup your online practice instantly
- Add logo, room description, provider profiles, legal documents
- Create or remove new providers & virtual clinic waiting rooms
- Turn on/off walk-ins, scheduling, payment, and other features
- Get mobile notifications when a patient is ready to be seen
- Triage patients in different waiting rooms all from a single provider dashboard
- Track patients throughout their visit – know exactly which provider they are with at any point
- Coordinate among nurses, physicians, and appointment schedulers with customizable assignment tags such as “Ready for physician”
- Check admin dashboard with graphic call reports – export in tabular form
- Manage provider and patient scheduling
- Set visit payment amounts, generate invoices
- Manage call recordings
VSee Telemedicine Solution Demos for COVID-19
Get a demo of fast telemedicine solutions you can implement for the COVID-19 crisis
- [0:06] Free & Basic VSee Clinic – Introduction
- [3:12] Enterprise VSee Clinic – Patient-side.
- [7:25] Enterprise VSee Clinic – Provider Side
- [11:37] Remote Patient Monitoring
We tried Zoom prior to going to VSee. It was very cumbersome to create every meeting. With VSee, you just send patients a text message and the session is there.
Reza Sadeghian, MD, MBA, Chief Medical Information Officer
We at CareConnect Health take pride in the cutting edge technology to provide comprehensive medical services to our patients. VSee has enhanced our services by providing a very straightforward and easy-to-use virtual visit system for patients and staff alike . From planning to implementation, we did not need to involve any outside IT people to install and or to use VSee – that was a big advantage. The VSee customer service and technical support has been great, and it has been a pleasure to work with all of them..
Ajay Gehlot, MD, MBA, CEO CareConnect Health
Our idea was to build a platform that was flexible in its application, and easy to use. Not only is our telehealth team happy with the results, but the nurses have already expressed improvement in usability. Thank you for for your patience and persistence, walking us through numerous designs until we found the perfect fit and helping ensure a quick turnaround for the go-live.
Lauren Sweeney, Telehealth Program Manager
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